At our online store, we are committed to ensuring that our inventory is well-maintained and up-to-date. However, there may be instances where we are unable to fulfill an order due to various reasons. These reasons may include:

1. Disruptions and Delays in Supply Chain and Logistics: Sometimes, unforeseen disruptions and delays in our supply chain and logistics network can affect our ability to keep items in stock.
2. Fluctuations in Local and Overseas Demand: The demand for certain products can fluctuate, both locally and internationally, leading to occasional shortages.

In the event that your ordered item becomes unavailable, our vendors will provide the following options to the person receiving the order:

• Alternative Replacement: We may offer an alternative replacement item of equal or lesser value, with any remaining balance refunded or redeemable in-store.
• Refund: You may also opt for a refund equivalent to the value of the sold-out item(s).

Please note that in some cases, our vendors may not be able to provide a refund to recipients in Tonga. In such situations, the recipient in Tonga will have the choice of selecting alternative product(s) or initiating a refund to the sender. It’s important to understand that we have limited control over any challenges that our third-party suppliers may encounter in restocking items.

We deeply regret any inconvenience that out-of-stock items may cause and want to assure you that we always strive to fulfill your orders to the best of our ability.

If you encounter any issues related to the quality of a product, we kindly request that you return the item(s) to the vendor, accompanied by the original receipt, within the specified time frame set by the vendor for returns, exchanges, and refunds.

Additionally, please be aware that all orders placed on TongaMarket.Com must be collected within 7 days from the date of the order. Orders collected after this period may be subject to new pricing determined by the vendor, which could result in reduced quantities or product substitutions.