We understand that circumstances may arise where you need to cancel an order, return a product, or request an exchange. To ensure a smooth shopping experience for our customers, we have established the following policies:

1. Cancellation Policy:

   • You have the option to cancel your order before it has been shipped or collected, depending on the vendor’s policies.
   • To cancel an order, please contact the vendor directly or reach out to our customer support team via the website’s chat or vendor-specific contact information.
   • Refunds for canceled orders will be processed as per our Refund Policy.

2. Return Policy:

   • If you receive a product that does not meet your expectations or has quality issues, you may request a return.
   • The return request should be made within the specified time frame set by the vendor for returns, exchanges, and refunds.
   • To initiate a return, please contact the vendor directly or use the contact information provided on the vendor’s shop page.
   • Ensure that the product is returned in its original condition with the original receipt.

3. Exchange Policy:

   • If you wish to exchange a product for a different size, color, or variant, please contact the vendor within the specified time frame for exchanges.
   • The availability of exchange options may vary depending on the vendor’s policies and the specific product.
   • Ensure that the product is returned in its original condition with the original receipt.

4. Vendor-Specific Policies:

   • Each vendor may have their own cancellation, return, and exchange policies, including time frames and eligibility criteria. It’s essential to review the vendor’s specific information on their shop page for details.

5. Refund Process:

   • Refunds for canceled orders or returned items will be processed in accordance with our Refund Policy.

6. Collection Timeframe:

   • Please note that all orders placed on TongaMarket.Com must be collected within 7 days from the date of the order. Orders collected after this period may be subject to new pricing determined by the vendor, which could result in reduced quantities or product substitutions.

We are committed to addressing any concerns or issues you may have promptly and professionally, ensuring that your shopping experience with us is as convenient as possible.